Refund policy

Return & Exchange Policy

At Stitch, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions:

1. Return & Exchange Period

Customers may request a return or exchange within 14 days of receiving the order.

2. How to Request

To initiate a return or exchange, please contact our customer service team by:

Email: hello@stitch-eg.com
WhatsApp: +20 110 100 1695

Please include your order number and item details in your message.

3. Item Condition

Returned or exchanged items must be:

• Unused and unworn
• In their original condition
• With all original tags and packaging attached

Stitch reserves the right to refuse returns or exchanges if the item does not meet these conditions.

4. Return & Exchange Locations

Customers may complete the return or exchange at any Stitch branch.

5. Refund Policy

Since all online orders are paid via Visa / Credit or Debit Card, approved refunds will be processed to the same card used for the original payment after the item has been received and inspected.